1byone Bros provides a straightforward warranty that is valid from the date of retail purchase for a period of 2 year. During the warranty period, 1byone will offer options: (A) replace the product with an equivalent new product; (B) provide a partial or full refund of the original purchase price to you in exchange for return of the product. With any warranty request, you can directly contact 1byone at service@1byonebros.com or 1byonebros.com/service

Warranty Information tips

1byone Bros provides 12-month full refund starting from the date of purchase for ANY reason. Undamaged product will be returned for a full refund. Once the returned product arrives back in 1byone Bros warehouse for inspection, the refund process will begin.

  • Returns must include all accessories
  • Items must include original packaging
  • For non-quality related warranty claims, 1byone Bros is responsible for shipping costs
  • For non-quality related warranty claims, 1byone Bros refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requiredments

It is not possible to process a request for a refund for non-quality issues when warranty expired. Our warranty service is limited to all purchases made directly from 1byone Bros. For purchases not made directly from 1byone Bros, please contact the retailer you purchased from. (Unauthorized reselling of 1byone products is prohibited.)

Contact Information

what can we help you with?

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