Service and Warranty

1byone provides a straightforward warranty that is valid from the date of retail purchase for a period of 2 year. During the warranty period, 1byone Bros will offer options:

Replace the product with an equivalent new product.
Provide a partial or full refund of the original purchase price to you in exchange for return of the product.

With any warranty request, you can directly contact 1byone Bros at service@1byonebros.com.

And you can register your product for better customer service

12-month Full Refund for Any Reason

1byone Bros provides 12-month full refund starting from the date of purchase for ANY REASON. Undamaged product will be returned for a Full Refund. Once the returned product arrives back in 1byone Bros’s warehouse for inspection, the refund process will begin.

Returns must include all accessories
Items must include original packaging
For quality related warranty claims, 1byone Bros is responsible for shipping costs
For non-quality related warranty claims, 1byone Bros refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements

It is not possible to process a request for a refund for non-quality issues when warranty expired. Our warranty service is limited to all purchases made directly from 1byone Bros. For purchases not made directly from 1byone Bros, please contact the retailer you purchased from. (Unauthorized reselling of 1byone Bros products is prohibited.)

24-Month Warranty for Quality-related Issues

1byone Bros provides 24-month warranty for quality-related issues starting from the date of purchase, restricted to the country of purchase. It is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase. Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Friendly reminder: When contacting us for help, be sure to have your 1byone Bros product handy for troubleshooting!

Process:

Buyer must provide sufficient proof of purchase
It may be necessary to return an item for quality inspection

Valid proof of purchase:

Order number from online purchases made through 1byone Bros or 1byone Bros authorized resellers
Sales invoice
Dated sales receipt from an authorized 1byone Bros reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to). Warranty-related shipping costs are only covered in the country of purchase. If outside the country of purchase, buyers can either pay the return shipping cost or receive a 50% refund of the item’s purchase price.

Shipping costs must be covered by buyer in the following situations:

Returning products for any reason other than a proven defect
Warranty claims on items taken outside the original country of purchase
Buyer’s accidental returns
Returning personal items
Returning items claimed to have defects but not found by 1byone Bros quality control to be in working condition
Returning defective items in international shipping
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

If returning an item, please ship it back within 30 days after you receive approval. Further delay may void your return.

Not covered under warranty:

Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non quality-related issues (after 12-month of purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from unauthorized resellers

When returning items with a prepaid shipping label provided by 1byone Bros, 1byone Bros takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. 1byone Bros does not provide refunds for items damaged in transit for non-quality related warranty claims.